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BUYBACK POLICY

At Shahani Jewels, we value our customers and strive to provide the best services, including a fair and transparent Buyback Policy for jewellery purchased from our offline stores.

 

Buyback Policy Details:

  1. Eligibility & Timeframe:

    • The buyback policy is applicable for Gold and Diamond jewellery after 14 days from the date of purchase.

    • A valid invoice from Shahani Jewels is required for all buyback transactions.

  2. Gold Jewellery Buyback:

    • Buyback value will be 96% of the prevailing gold rate at the time of transaction.

    • The gold rate at our store on the day of buyback will be considered as the benchmark rate.

  3. Diamond Jewellery Buyback:

    • The buyback value will be 96% of the prevailing gold rate for the gold component.

    • The diamond component will be valued at 90% of the prevailing diamond carat rate, after deducting any discount offered at the time of purchase.

  4. Uncut Diamond Jewellery Buyback:

    • 96% of the benchmark gold rate for the gold component.

    • 80% of the invoice value of the uncut diamonds after deducting the discount offered at the time of purchase.

  5. Precious Stone Jewellery Buyback (Ruby, Emerald, Sapphire):

    • 96% of the benchmark gold rate for the gold component.

    • 70% of the invoice value of precious stones after deducting the discount offered at the time of purchase.

  6. Platinum Jewellery Buyback:

    • 97% of the prevailing platinum rate for the metal component.

    • 90% of the prevailing diamond carat rate for any diamond component, after deducting the discount offered at the time of purchase.

  7. Gold Coins Buyback:

    • Buyback value will be 96% of the benchmark gold rate at the time of transaction.

 

Process & Conditions:

  • Customers must present a government-issued ID proof (Aadhaar Card, Passport, Driving License, PAN Card, or Voter ID) along with the original invoice.

  • The jewellery will undergo a quality check by our in-house experts, which may take up to 4 working days.

  • Final buyback value is subject to evaluation based on product condition, quality, and current market value.

  • Cash payments will be made only via account payee cheque or RTGS/NEFT, which may take 7-10 working days to process. Payments will only be made in the name of the original purchaser as per the invoice.

  • Custom-made or altered jewellery will only be eligible for exchange or buyback after 14 days.

 

Discretion of Rights:

Shahani Jewels reserves the right to modify the Buyback Policy at any time without prior notice. All buyback transactions are subject to approval based on our quality check and discretion.

For any assistance or queries regarding our Buyback Policy, please visit our store or contact our customer service team.

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