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EXCHANGE POLICY

At Shahani Jewels, we understand that preferences may change, and we are committed to providing a seamless exchange experience for our valued customers.

 

Exchange Policy Details:

Exchange Within 14 Days of Purchase:

  • Customers can exchange any Gold Jewellery, Diamond Jewellery, and Precious Gem Jewellery purchased from Shahani Jewels within 14 days of the purchase date.

  • The jewellery must be in its original condition, accompanied by the original invoice and any relevant certificates.

  • Full exchange value will be provided, without deduction of making charges, for unused Gold and Diamond Jewellery.

  • The product must pass a quality check by our experts, which may take up to 4 working days.

  • Partial exchanges of jewellery pieces are not allowed.

  • Exchange value will be adjusted against the new product selected, and any price difference must be paid by the customer.

  • This policy does not apply to promotional products, custom-made/altered jewellery, gift cards, or discounted items.

  • Any gifts/vouchers issued at the time of purchase must be returned during the exchange, or their value will be deducted accordingly.

  • Only one exchange is permitted per invoice under this policy.

Exchange After 14 Days of Purchase:

For exchanges requested after 14 days, the exchange value will be determined based on the prevailing market rates at Shahani Jewels at the time of exchange.

 

Exchange Rates:

  • Gold Jewellery: 100% of the benchmark gold rate.

  • Diamond Jewellery: 100% of the benchmark gold rate and 100% of the prevailing diamond carat rate, after deducting any discount provided at the time of purchase.

  • Uncut Diamond Jewellery: 100% of the benchmark gold rate and 100% of the invoice value of uncut diamonds, after deducting any discount provided at the time of purchase.

  • Precious Stone Jewellery (Ruby, Emerald, Sapphire): 100% of the benchmark gold rate and 75% of the invoice value of precious stones, after deducting any discount provided at the time of purchase.

  • Solitaire Loose Diamonds: 100% of the prevailing diamond carat rate, after deducting any discount provided at the time of purchase.

  • Solitaire Diamond Studded Jewellery: 100% of the benchmark gold rate and 100% of the prevailing diamond carat rate, after deducting any discount provided at the time of purchase.

  • Platinum Jewellery: 100% of the benchmark platinum rate and 100% of the prevailing diamond value.

  • Gold Coins: 100% of the benchmark gold rate.

 

Additional Conditions:

  • Customers must provide the original invoice and diamond certificate.

  • Making charges, taxes, and the weight of synthetic/semi-precious stones, beads, pearls, and zircon will be fully deducted.

  • Exchanges from jewellery to gold coins/bars will not be allowed.

  • If jewellery contains precious stones like Ruby, Emerald, or Sapphire, they will be valued at 75% of the invoice price.

  • No buyback or exchange is applicable for pearls and synthetic stones.

  • A quality check is mandatory and may take up to 4 working days.

  • The exchange value will be applied towards the new product, and any price difference must be paid by the customer.

  • Customers will bear all applicable taxes, duties, and fees as per local regulations.

 

Discretion of Rights:

Shahani Jewels reserves the right to modify the Exchange Policy at any time without prior notice. All exchanges are subject to approval based on our quality check and discretion.

For any assistance or queries regarding our Exchange Policy, please visit our store or contact our customer service team.

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